01Return window

You may request a return or exchange within 14 days of receiving your order.

02Conditions for returns

• Original condition: the product must be unopened, unused and in its complete original packaging, including the outer plastic wrap.
• Intact packaging: the pack must be free of damage caused by improper storage by the customer.
• Proof of purchase: the order number or the invoice included with the parcel.

Please note: as our products are food supplements, any product that has been opened or used cannot be returned or exchanged, to protect customers’ health and safety.

03Damaged or incorrect items: at our cost

We cover all shipping and replacement costs if you receive:

• A damaged product or one with a manufacturing defect.
• A product different from the one you ordered.
• An expired product or one that does not match its description.

In these cases we send a replacement or refund the full amount, as you prefer, with no charge to you. Please contact us as soon as possible after delivery, ideally within 48 hours, with a clear photo of the product to speed things up.

04Returns for change of mind

If you want to return a product because you changed your mind, and it is intact, as described and unopened:

• The customer pays the return shipping at the shipping rate for their country.
• The return shipping cost is deducted from the refund.

05How to request a return or exchange

1. Contact us on WhatsApp or by email.
2. Send your order number, full name and reason for the return.
3. Attach a clear photo of the product and packaging, especially for damaged or incorrect items.
4. We confirm acceptance and send you instructions for returning the parcel.

06Refunds

• We inspect the returned product as soon as it reaches our warehouse.
• Once accepted, the refund is processed within 7 to 14 working days.
• Refunds go to the original payment method. For Tabby or Tamara instalment purchases, the amount is returned according to the provider’s procedures.

07Exclusions

• Orders received more than 14 days ago.
• Products that have been opened or whose original packaging has been tampered with.
• Products damaged by improper storage by the customer, such as exposure to high heat.

08Wholesale orders

Orders fulfilled at wholesale or trade prices are final and cannot be returned or exchanged, given the discounts applied to these quantities, while your rights for damaged or incorrect items described in section 3 are preserved.

09Contact us

To start a return or exchange:

• WhatsApp & phone: +971 58 577 5838 (open WhatsApp chat)
• Email: [email protected]
• Address: Al Khabaisi, Dubai, United Arab Emirates.