01Data we collect

• Contact and shipping details: name, phone number, email and shipping address.
• Order data: the products you bought and the date, value and status of your order.
• Payment data: handled directly by payment gateways (bank cards, Tabby, Tamara); we do not store card details on our servers.
• Technical data: such as IP address, device type, browser and pages visited, to improve website performance and security.

02How we use data

1. To process and ship your order and send status updates.
2. To answer your questions on WhatsApp or by email.
3. To protect the website against fraud and unauthorised use.
4. To improve the website and understand how it is used.
5. To send promotional offers, only if you have agreed, and you can unsubscribe at any time.

03Sharing data

We never sell or rent your data. We share it only as needed with:

• Couriers: to deliver your order.
• Payment providers: to complete payment or instalments.
• Technical service providers: such as hosting and analytics tools, under agreements that protect your data.
• Authorities: only where legally required.

04Data protection

• The website runs over an encrypted (SSL) connection to protect data in transit.
• We apply technical and organisational measures to prevent unauthorised access, alteration or leaks.
• Access to order data is limited to those who need it to do their work.

05Cookies

We use cookies to run the shopping cart, remember preferences such as your country and currency, and measure website performance. You can manage or disable cookies in your browser settings, though this may affect some store features.

06Data retention

We keep order data for as long as needed to fulfil orders and meet accounting and legal requirements, then delete or anonymise it.

07Your rights

• Request access to the personal data we hold about you.
• Correct any inaccurate data.
• Request deletion of your data, unless the law requires us to keep it.
• Withdraw consent to marketing messages.

To exercise any of these rights, contact us using the details below.

08Changes to this policy

We may update this policy to reflect technical or legal changes; updates take effect from the date they are published on this page.

09Contact us

For any question about your privacy or data:

• WhatsApp & phone: +971 58 577 5838 (open WhatsApp chat)
• Email: [email protected]
• Address: Al Khabaisi, Dubai, United Arab Emirates.