{"id":38853,"date":"2025-11-10T12:18:12","date_gmt":"2025-11-10T12:18:12","guid":{"rendered":"https:\/\/feelgreatgulf.com\/refund-and-returns-policy\/"},"modified":"2026-10-08T13:33:10","modified_gmt":"2026-10-08T13:33:10","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/feelgreatgulf.ae\/en\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Alexandria:wght@500;600;700&amp;family=IBM+Plex+Sans:wght@400;500;600;700&amp;family=IBM+Plex+Sans+Arabic:wght@400;500;600;700&amp;display=swap\">\n<style id=\"fgg-page-css\">:root{--fgg-ink:#0D2742;--fgg-ink-2:#163A5F;--fgg-ground:#F2F5F8;--fgg-line:#D9E0E8;--fgg-mute:#5B6B7D;--fgg-lemon:#F2C230;--fgg-orange:#EE8A2B;--fgg-green:#1F8A5B;--fgg-display:\"Alexandria\",\"IBM Plex Sans Arabic\",Tahoma,sans-serif;--fgg-body:\"IBM Plex Sans\",\"IBM Plex Sans Arabic\",\"Segoe UI\",Arial,sans-serif;--fgg-wrap:1200px}\nbody:has(.fgg) .wd-page-title{display:none!important}\n.wd-content-layout:has(.fgg),.main-page-wrapper:has(.fgg){padding-top:0!important;padding-bottom:0!important}\n.wd-content-area:has(.fgg),.wd-content-area:has(.fgg) article{margin-bottom:0!important}\nhtml,body{overflow-x:clip}\n.fgg{font-family:var(--fgg-body);color:var(--fgg-ink);direction:ltr;text-align:left;line-height:1.85;font-size:17px}\n.fgg *,.fgg *::before,.fgg *::after{box-sizing:border-box}\n.fgg-sec{width:100vw;margin-inline:calc(50% - 50vw);padding-block:80px;padding-inline:max(20px,calc((100vw - var(--fgg-wrap))\/2))}\n.fgg-sec--ground{background:var(--fgg-ground)}\n.fgg-sec--white{background:#fff}\n.fgg h1,.fgg h2,.fgg h3{font-family:var(--fgg-display);font-weight:700;line-height:1.4;margin:0;text-wrap:balance;color:inherit;letter-spacing:0}\n.fgg h1{font-size:clamp(28px,3.6vw,46px)}\n.fgg h2{font-size:clamp(23px,2.5vw,32px)}\n.fgg h3{font-size:clamp(18px,1.5vw,20px)}\n.fgg p{margin:0}\n.fgg a{color:inherit}\n.fgg p a,.fgg li a{text-decoration:underline;text-underline-offset:3px}\n.fgg-eyebrow{display:inline-flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--fgg-ink-2);background:#fff;border:1px solid var(--fgg-line);border-radius:999px;padding:6px 14px;justify-self:start}\n.fgg-btns{display:flex;flex-wrap:wrap;gap:12px}\n.fgg-btn{display:inline-flex;align-items:center;justify-content:center;gap:10px;font-family:var(--fgg-display);font-weight:600;font-size:15.5px;line-height:1;padding:16px 26px;border-radius:12px;text-decoration:none!important;transition:transform .2s,background .2s;border:1.5px solid transparent;cursor:pointer}\n.fgg-btn:hover{transform:translateY(-2px)}\n.fgg-btn:focus-visible{outline:3px solid var(--fgg-lemon);outline-offset:3px}\n.fgg-btn--lemon{background:var(--fgg-lemon);color:var(--fgg-ink)!important}\n.fgg-btn--line{background:#fff;color:var(--fgg-ink)!important;border-color:var(--fgg-line)}\n.fgg-btn svg{width:18px;height:18px;flex:none}\n.fgp-hero{background:radial-gradient(800px 420px at 88% 20%,#1E4C79 0,transparent 70%),linear-gradient(160deg,#0D2742 0,#0A1F35 100%);color:#fff;padding-block:120px 64px}\n.fgp-hero-in{display:grid;gap:16px;max-width:820px}\n.fgp-crumbs{display:flex;flex-wrap:wrap;gap:8px;font-size:13px;color:#AFC1D4}\n.fgp-crumbs a{color:#E6EDF5;text-decoration:none}\n.fgp-crumbs span[aria-hidden]{opacity:.5}\n.fgp-lead{font-size:18px;color:#C9D6E4;max-width:680px}\n.fgp-chips{display:flex;flex-wrap:wrap;gap:10px;margin-top:6px}\n.fgp-chips span{font-size:13.5px;font-weight:600;border:1px solid rgba(255,255,255,.2);background:rgba(255,255,255,.05);border-radius:999px;padding:7px 14px;color:#E6EDF5}\n.fgp-card{background:#fff;border:1px solid var(--fgg-line);border-radius:20px;padding:26px;display:flex;flex-direction:column;gap:12px;min-width:0}\n.fgp-card p,.fgp-card li{color:var(--fgg-mute);font-size:15.5px}\n.fgp-card .fgg-btns{margin-top:auto;padding-top:6px}\n.fgp-doc{display:grid;grid-template-columns:270px 1fr;gap:48px;align-items:start}\n.fgp-toc{position:sticky;top:110px;background:#fff;border:1px solid var(--fgg-line);border-radius:18px;padding:20px 18px;display:grid;gap:4px;font-size:14.5px}\n.fgp-toc strong{font-family:var(--fgg-display);font-size:14px;color:var(--fgg-mute);padding-bottom:8px;border-bottom:1px solid var(--fgg-line);margin-bottom:6px}\n.fgp-toc a{text-decoration:none!important;padding:6px 8px;border-radius:8px;color:var(--fgg-ink-2);line-height:1.5}\n.fgp-toc a:hover{background:var(--fgg-ground)}\n.fgp-body{display:grid;gap:18px;min-width:0}\n.fgp-sum{background:var(--fgg-ink);color:#fff;border-radius:20px;padding:26px 28px;display:grid;gap:14px}\n.fgp-sum h2{font-size:20px}\n.fgp-sum ul{margin:0;padding:0;list-style:none;display:grid;grid-template-columns:1fr 1fr;gap:10px 24px}\n.fgp-sum li{color:#C9D6E4;font-size:15px;line-height:1.7;display:flex;gap:10px}\n.fgp-sum li::before{content:\"\";flex:none;width:7px;height:7px;border-radius:50%;background:var(--fgg-lemon);margin-top:10px}\n.fgp-clause{background:#fff;border:1px solid var(--fgg-line);border-radius:18px;padding:26px 28px;display:grid;gap:12px;scroll-margin-top:110px}\n.fgp-clause h2{font-size:20px;display:flex;gap:12px;align-items:baseline}\n.fgp-clause h2 span{font-family:var(--fgg-display);font-size:14px;font-weight:600;color:var(--fgg-mute);font-variant-numeric:tabular-nums;flex:none}\n.fgp-clause p,.fgp-clause li{color:#3E4E60;font-size:16px;line-height:1.9}\n.fgp-clause ul,.fgp-clause ol{margin:0;padding-inline-start:22px;display:grid;gap:6px}\n.fgp-clause strong{color:var(--fgg-ink)}\n.fgp-note{border-inline-start:4px solid var(--fgg-orange);background:#FFF6EC;border-radius:10px;padding:14px 18px;color:#5A3A12!important}\n.fgg-cta{display:flex;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:28px;background:var(--fgg-ink);color:#fff;border-radius:26px;padding:42px 46px}\n.fgg-cta div{display:grid;gap:8px;max-width:620px}\n.fgg-cta p{color:#C9D6E4}\n.fgg-num{font-family:var(--fgg-display);direction:ltr;unicode-bidi:isolate}\n.fgg-disc{margin-top:26px;font-size:13px;color:var(--fgg-mute);line-height:1.8;border-top:1px solid var(--fgg-line);padding-top:18px}\n@media (max-width:1024px){.fgg-sec{padding-block:64px}\n.fgp-hero{padding-block:104px 52px}\n.fgp-doc{grid-template-columns:1fr;gap:24px}\n.fgp-toc{position:static}}\n@media (max-width:640px){.fgg{font-size:16px}\n.fgg-sec{padding-block:52px}\n.fgp-hero{padding-block:92px 44px}\n.fgp-sum ul{grid-template-columns:1fr}\n.fgp-clause{padding:22px 20px}\n.fgp-card{padding:22px}\n.fgg-cta{padding:30px 24px}\n.fgg-cta .fgg-btn,.fgg-btns .fgg-btn{width:100%}}<\/style>\n<div class=\"fgg\">\n<section class=\"fgg-sec fgp-hero\" aria-labelledby=\"fgp-h1\">\n  <div class=\"fgp-hero-in\">\n    <nav class=\"fgp-crumbs\" aria-label=\"Breadcrumb\"><a href=\"\/en\/\">Home<\/a><span aria-hidden=\"true\">\/<\/span><span>Refund &amp; Returns Policy<\/span><\/nav>\n    <span class=\"fgg-eyebrow\" style=\"background:rgba(255,255,255,.08);border-color:rgba(255,255,255,.18);color:#E6EDF5\">Store policies<\/span>\n    <h1 id=\"fgp-h1\">Refund &amp; Returns Policy<\/h1>\n    <p class=\"fgp-lead\">We want your order to arrive exactly as you ordered it. This policy explains when you can return or exchange a product and how refunds work.<\/p>\n    <div class=\"fgp-chips\"><span>Last updated: 8 October 2026<\/span><span>Feel Great Gulf<\/span><span>Dubai, UAE<\/span><\/div>\n  <\/div>\n<\/section>\n<section class=\"fgg-sec fgg-sec--ground\">\n  <div class=\"fgp-doc\">\n    <nav class=\"fgp-toc\" aria-label=\"On this page\"><strong>On this page<\/strong><a href=\"#c1\">1. Return window<\/a><a href=\"#c2\">2. Conditions for returns<\/a><a href=\"#c3\">3. Damaged or incorrect items: at our cost<\/a><a href=\"#c4\">4. Returns for change of mind<\/a><a href=\"#c5\">5. How to request a return or exchange<\/a><a href=\"#c6\">6. Refunds<\/a><a href=\"#c7\">7. Exclusions<\/a><a href=\"#c8\">8. Wholesale orders<\/a><a href=\"#c9\">9. Contact us<\/a><\/nav>\n    <div class=\"fgp-body\">\n      <div class=\"fgp-sum\"><h2>In short<\/h2><ul><li>You can request a return or exchange within 14 days of delivery.<\/li><li>Returns are accepted for unopened products in their original packaging only.<\/li><li>Damaged or incorrect items are replaced or refunded in full at our cost.<\/li><li>Refunds are processed within 7 to 14 working days to the original payment method.<\/li><\/ul><\/div>\n      <section class=\"fgp-clause\" id=\"c1\"><h2><span>01<\/span>Return window<\/h2><p>You may request a return or exchange within <strong>14 days<\/strong> of receiving your order.<\/p><\/section>\n<section class=\"fgp-clause\" id=\"c2\"><h2><span>02<\/span>Conditions for returns<\/h2><ul><li><strong>Original condition:<\/strong> the product must be unopened, unused and in its complete original packaging, including the outer plastic wrap.<\/li><li><strong>Intact packaging:<\/strong> the pack must be free of damage caused by improper storage by the customer.<\/li><li><strong>Proof of purchase:<\/strong> the order number or the invoice included with the parcel.<\/li><\/ul><p class=\"fgp-note\"><strong>Please note:<\/strong> as our products are food supplements, any product that has been opened or used cannot be returned or exchanged, to protect customers&#8217; health and safety.<\/p><\/section>\n<section class=\"fgp-clause\" id=\"c3\"><h2><span>03<\/span>Damaged or incorrect items: at our cost<\/h2><p>We cover all shipping and replacement costs if you receive:<\/p><ul><li>A <strong>damaged<\/strong> product or one with a <strong>manufacturing defect<\/strong>.<\/li><li>A product <strong>different<\/strong> from the one you ordered.<\/li><li>An <strong>expired<\/strong> product or one that does not match its description.<\/li><\/ul><p>In these cases we send a replacement or refund the full amount, as you prefer, with no charge to you. Please contact us as soon as possible after delivery, ideally within 48 hours, with a clear photo of the product to speed things up.<\/p><\/section>\n<section class=\"fgp-clause\" id=\"c4\"><h2><span>04<\/span>Returns for change of mind<\/h2><p>If you want to return a product because you changed your mind, and it is intact, as described and unopened:<\/p><ul><li>The customer pays the return shipping at the shipping rate for their country.<\/li><li>The return shipping cost is deducted from the refund.<\/li><\/ul><\/section>\n<section class=\"fgp-clause\" id=\"c5\"><h2><span>05<\/span>How to request a return or exchange<\/h2><ol><li>Contact us on WhatsApp or by email.<\/li><li>Send your order number, full name and reason for the return.<\/li><li>Attach a clear photo of the product and packaging, especially for damaged or incorrect items.<\/li><li>We confirm acceptance and send you instructions for returning the parcel.<\/li><\/ol><\/section>\n<section class=\"fgp-clause\" id=\"c6\"><h2><span>06<\/span>Refunds<\/h2><ul><li>We inspect the returned product as soon as it reaches our warehouse.<\/li><li>Once accepted, the refund is processed within <strong>7 to 14 working days<\/strong>.<\/li><li>Refunds go to the original payment method. For Tabby or Tamara instalment purchases, the amount is returned according to the provider&#8217;s procedures.<\/li><\/ul><\/section>\n<section class=\"fgp-clause\" id=\"c7\"><h2><span>07<\/span>Exclusions<\/h2><ul><li>Orders received more than 14 days ago.<\/li><li>Products that have been opened or whose original packaging has been tampered with.<\/li><li>Products damaged by improper storage by the customer, such as exposure to high heat.<\/li><\/ul><\/section>\n<section class=\"fgp-clause\" id=\"c8\"><h2><span>08<\/span>Wholesale orders<\/h2><p>Orders fulfilled at wholesale or trade prices are final and cannot be returned or exchanged, given the discounts applied to these quantities, while your rights for damaged or incorrect items described in section 3 are preserved.<\/p><\/section>\n<section class=\"fgp-clause\" id=\"c9\"><h2><span>09<\/span>Contact us<\/h2><p>To start a return or exchange:<\/p><ul>\n<li><strong>WhatsApp &amp; phone:<\/strong> <span class=\"fgg-num\">+971 58 577 5838<\/span> (<a href=\"https:\/\/wa.me\/971585775838\" target=\"_blank\" rel=\"noopener nofollow\">open WhatsApp chat<\/a>)<\/li>\n<li><strong>Email:<\/strong> <span class=\"fgg-num\">info@feelgreatgulf.com<\/span><\/li>\n<li><strong>Address:<\/strong> Al Khabaisi, Dubai, United Arab Emirates.<\/li>\n<\/ul><\/section>\n      <div class=\"fgp-card\"><h3>Related pages<\/h3><div class=\"fgg-btns\"><a class=\"fgg-btn fgg-btn--line\" href=\"https:\/\/feelgreatgulf.ae\/en\/shipping-and-delivery\/\">Shipping &amp; Delivery<\/a><a class=\"fgg-btn fgg-btn--line\" href=\"https:\/\/feelgreatgulf.ae\/en\/terms-and-conditions\/\">Terms &amp; Conditions<\/a><a class=\"fgg-btn fgg-btn--line\" href=\"https:\/\/feelgreatgulf.ae\/en\/contact-us\/\">Contact us<\/a><\/div><\/div>\n    <\/div>\n  <\/div>\n<\/section>\n<section class=\"fgg-sec fgg-sec--white\" aria-label=\"Contact us\">\n  <div class=\"fgg-cta\">\n    <div><h2>Questions about this policy?<\/h2><p>Message us on WhatsApp <span class=\"fgg-num\">+971 58 577 5838<\/span> or email <span class=\"fgg-num\">info@feelgreatgulf.com<\/span> and we will reply during working hours.<\/p><\/div>\n    <a class=\"fgg-btn fgg-btn--lemon\" href=\"https:\/\/wa.me\/971585775838\" target=\"_blank\" rel=\"noopener nofollow\"><svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M20 11.6A8.4 8.4 0 0 1 7.6 19L3.5 20.5 5 16.6A8.4 8.4 0 1 1 20 11.6z\"\/><\/svg>Chat on WhatsApp<\/a>\n  <\/div>\n  <p class=\"fgg-disc\"><strong>Disclaimer:<\/strong> The products shown are food supplements for adults, not medicines, and are not intended to diagnose, treat, cure or prevent any disease. Consult a doctor before use if you are pregnant, breastfeeding, have a medical condition or take medication. Unicity and Feel Great are trademarks of their respective owners; Feel Great Gulf is an independent distributor and is not affiliated with Unicity.<\/p>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Home\/Refund &amp; Returns Policy Store policies Refund &amp; Returns Policy We want your order to arrive exactly as you ordered<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38853","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/pages\/38853","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/comments?post=38853"}],"version-history":[{"count":5,"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/pages\/38853\/revisions"}],"predecessor-version":[{"id":40484,"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/pages\/38853\/revisions\/40484"}],"wp:attachment":[{"href":"https:\/\/feelgreatgulf.ae\/en\/wp-json\/wp\/v2\/media?parent=38853"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}